Job Description

Airport Queue Attendant

Goodwill Staffing is seeking an Airport Queue (Line) Attendant with experience delivering exceptional service. Our client has a culture that is personified by its employees, people who share a single focus and are inspired to offer great service. If you have ever been through "Clear" or "TSA" at Denver International Airport, these are the entities our client works with and supports. Our client's role is straightforward keep the line moving with a smile and sometimes a "loud" voice! Goodwill Staffing's client is a small but mighty business, woman and minority owned and they have a multi-year contract at Denver International Airport to satisfy the traveling public. Our Goodwill Staffing client lives by the Golden Rule in all that they do the simple idea that if you treat people well, the way you would like to be treated, they will do the same." They apply this to all the traveling public, TSA, Airport Operations as they work to support the Den Brand and make DEN the #1 Airport in the US! Join our Team!

Essential Functions:

• Work on a team that is built around adaptability and flexibility, service, passion, professionalism, ethic for work integrity, communication, and teamwork.
• Support 65,000 travelers daily from all over the world as they work to travel and navigate through DEN.
• Welcomes travelers and their loved ones, explaining the Queue or "Line process." Also assist those travelers that may be Veterans, Preferred Fliers, or those with special needs to help them navigate through the queue process as well.
• Respond to a wide variety of traveler requests by accurately assessing their needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction.
• Provide wayfinding and customer services to the general public (restroom, parting locations, etc.).
• Manage the Queue (Line) systems at each of the TSA security checkpoints including verification of appropriate credentials prior to entering into the queue systems.
• Checkpoint Diverting: Maintain equal utilization of all TSA security checkpoints by diverting passengers to the checkpoints with the lowest wait time, being mindful of passenger walk times required to move from one location to another.
• Data Metrics: Log and report checkpoint data metrics to include checkpoint wait times, available screening lanes, travel document check positions, and other checkpoint data.
• Follow established post orders.

Qualifications:

• A High School diploma or equivalency is required.
• Previous customer experience and ability to work effectively under pressure in a dynamically changing environment.
• Per client and compliance requirements the incumbent must be at least 21 years of age.
• Per client and compliance requirements the incumbent must be able to pass a background check* to pass the airport badging process.
• Must be able to lift 50 lbs., be on your feet for 8 hours a day, expect walking 15,000 steps/day.
• Must have voice that can project to direct people and keep the masses moving to TSA Pre-Check and ultimately through TSA to gates.
• Expect a lot of questions and answering the same questions over and over like "Where is the bathroom?"
• Fast paced environment.
• Ultimately trying to bring the chaos to some order.
• Multitasking.
• Communication by walkie talkie the incumbent must be able to take direction and communicate with device.

Physical Requirements:

• LIFTING: Heavy: 45 lbs & over - OCCASIONALLY
• Moderate: 15-44 lbs - OCCASIONALLY
• Light: 14 lbs & under - OCCASIONALLY
• CARRYING: Heavy: 45 lbs & over - OCCASIONALLY
• Moderate: 15-44 lbs - OCCASIONALLY
• Light: 14 lbs & under - OCCASIONALLY
• PUSHING/PULLING - FREQUENTLY
• REACHING: Above Shoulder - OCCASIONALLY
• At Shoulder - FREQUENTLY
• Below Shoulder - FREQUENTLY
• TWISTING - FREQUENTLY
• BENDING - FREQUENTLY
• KNEELING/CRAWLING - FREQUENTLY
• SQUAT - OCCASIONALLY
• CLIMBING: Use of legs only (stairs) - FREQUENTLY
• Use of arms & legs (ladders) - OCCASIONALLY
• HEARING - CONTINUOUSLY
• VISION: Visual, close - CONTINUOUSLY
• Visual, distant - CONTINUOUSLY
• Visual, depth perception - CONTINUOUSLY
• HANDS/FINGERS: Simple grasping - FREQUENTLY
• Fine Manipulation - FREQUENTLY
• Repetitive Movements - CONTINUOUSLY
• WALKING - CONTINUOUSLY
• STANDING - CONTINUOUSLY
• SITING - NEVER
• SPEAKING - CONTINUOUSLY

Other:

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job Tags

Similar Jobs