Job Description

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values. Responsibilities:

• Operate hotel switchboard, take calls and provide information and transfer calls
• Take reservations in person, via email, or over the phone, including group bookings.
• Welcome guests warmly, determine their needs, and manage the registration process.
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions
• Handle guest check-ins, check-outs, and payment processing with accuracy.

Qualifications:

• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Availability to work flexible schedules, including weekends and holidays.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Experience in hospitality or customer service is preferred but not required.
• Proven customer service experience with a strong guest-focused mentality

About Company: Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners.

Job Tags

Flexible hours,

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