Job Description

Job Description

Job Description

Geiger , a leader in promotional products, is seeking a Helpdesk Specialist I to join our IT Team . The ideal candidate will have a positive attitude , strong multi-tasking ability , and outstanding customer service skills . This role provides support to end-users locally and remotely for PC, Mac, server applications, and hardware. Responsibilities include interacting with network services, vendor partners, and/or application development teams to restore service and resolve core issues. The specialist may simulate or recreate user problems, recommend system modifications, and maintain current and emerging technical skills.

Key Responsibilities:

• Provide helpdesk technical support and apply continuous improvement tools and concepts.
• Support desktop software, operating systems, and PC hardware for associates and sales partners.
• Deliver technical assistance via in-person, phone, email, and social media.
• Diagnose and resolve hardware/software issues; research user questions and advise on actions.
• Follow standard help desk procedures, log interactions, and escalate issues as needed.
• Prioritize urgent situations, track problems/requests, and document resolutions.
• Stay updated on system changes and perform technical research or consult with operations.
• Resolve user challenges including remote PC access and guidance.
• Assist with software configuration and installation.
• Address virus/spyware issues and create instructional guides.
• Perform other duties to ensure efficient technical support.

Education & Experience:

• Equivalent to two years of specialized technical training in Information Technology.
• One year of relevant experience or a combination of education, experience, and training.

Competencies & Skills:

• Comprehensive IT support for desktop software, operating systems, and PC hardware.
• Effective technical assistance across multiple communication channels.
• Efficient diagnosis and resolution of technical issues.
• Accurate guidance through research and adherence to help desk procedures.
• Staying current with system updates and assisting with software tasks.

Physical, Mental & Environmental Requirements:

• Physical: Prolonged sitting, typing, and computer use; answering phones and emailing.
• Mental: Ability to concentrate, pay attention to detail, multitask, and manage time.
• Environmental: Indoor office setting; use of standard office equipment; interaction with team members and occasional customer contact.

Certification: None required
Supervisor Responsibilities: None

Geiger is an Equal Opportunity / Affirmative Action Employer

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