Job Description

Job Description

Client Relations Coordinator/ Office Coordinator- Behavioral Health

The CRC II is responsible for providing support to MHO clients by responding to routine customer questions/concerns. This position provides administrative support for the client relations team including distribution of client communications and completing internal projects.

Responsibilities:

• Responsible for providing support to MHO clients by responding to routine customer questions/concerns regarding system functions; triage to appropriate level of customer support.
• Sends standardized communications to clients regarding participation rate, upcoming deadlines, system updates.
• Coordinates with internal resources to deliver on projects and support needs.
• Coordinates new client set-up processes.
• Maintains documentation regarding client FAQs, feedback, and recommendations for system enhancements.
• Provide administrative support for communication efforts regarding company news, policies and procedures, customer value, product and service offerings.
• Ensures correct and timely posting of reports.
• Maintain client satisfaction and retention metrics tracking within MHO client relations systems.
• Performs other duties as assigned/required by this position.

Benefit Highlights for full-time positions:

• Competitive Compensation
• Excellent Medical, Dental, Vision, and Prescription Drug Plan
• 401(K) with company match and discounted stock plan
• Long and Short-term Disability
• Flexible Spending Accounts; Healthcare Savings Account
• Life Insurance
• Career development opportunities within the company
• Tuition Assistance
• Rewarding work environment – Enjoy going to work every day!

Who we are & where you can make a difference:

Quality care is our passion; improving lives is our reward. Horizon Health, a subsidiary of Universal Health Services, is a leading behavioral services management company. Horizon Health Behavioral Health Services has been leading the way in partnering with hospitals to manage their behavioral health programs for over 40 years. With an unparalleled breadth of services, Horizon Health has singular expertise in behavioral health conditions and comprehensive care settings. Whether it involves the planning, development and implementation of a new behavioral health service line, or the successful management of an existing behavioral health service, Horizon Health has extensive expertise in successfully addressing concerns unique to hospital-based programs.

About Universal Health Services:

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance, growing since its inception into a Fortune 500 corporation. Headquartered in King of Prussia, PA, UHS has 99,000 employees. Through its subsidiaries, UHS operates 28 acute care hospitals, 331 behavioral health facilities, 60 outpatient and other facilities in 39 U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.

For more information about the position, contact Courtney Eble, Healthcare recruiter, at courtney.eble@horizonhealth.com

Requirements:

• High School Graduate/GED required.
• Bachelor’s Degree preferred.
• 1-3 years of related working experience required.
• Excellent interpersonal, telephone, written and customer relations skills required.
• Experience in health related and administrative fields required
• Experience in health related and administrative fields is helpful.
• Experience in customer service/ client relations.
• Proficient in Microsoft Outlook, Excel, Word, and Power Point.
• Excellent interpersonal, telephone, written, and customer relations skills.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

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