The ideal candidate should have a strong background in customer service, particularly in a call center environment. The ability to adapt to a fast-paced and dynamic work environment is crucial, as well as having the capacity to work well under pressure. Ability to manage highly sensitive and potentially volatile escalated communications on behalf of senior leadership through a variety of channels. Communicates professionally and confidently with Senior Leadership, Members of the Board, and management. Must be able to creatively and confidently problem solve, balancing the needs of the member with the constraints of the Association. Exhibits a keen attention to detail, ensuring that work product is factually accurate and written with both the personal brand of senior leadership as well as the brand in mind. Individual must possess the skills required to compile reports and provide analysis. Must be able to effectively collaborate, initiate action and adapt to change. Able to make tough decisions and accept challenging assignments.
Person will work in the Washington DC office 3 days a week
For consideration, please submit your resume as a MS Word attachment to careers@consortiuminc.com
The Consortium
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