Remote - Seasonal - Customer Service Representatives - FEMA Job at OneTouch Direct, San Antonio, TX

WXVYL1p2d0RVWElKd0xTOHVDWGpaa21FOXc9PQ==
  • OneTouch Direct
  • San Antonio, TX

Job Description

OneTouch Direct is not your typical Call Center. Founded in 1998, we have grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing effective products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

Position: Remote Customer Service Representatives - FEMA

OneTouch Direct is seeking dedicated and professional Remote Customer Service Representatives to support the Federal Emergency Management Agency (FEMA) program. In this role, you will assist individuals affected by disasters, providing vital information and guidance related to disaster assistance programs.

Primary Responsibilities:

  • Respond to incoming calls and inquiries from individuals seeking assistance related to disaster recovery.
  • Accurately provide information regarding FEMA programs, eligibility requirements, and application processes.
  • Document interactions thoroughly and maintain accurate records of customer inquiries and assistance provided.
  • Address customer concerns with professionalism and empathy while ensuring a compassionate approach.
  • Collaborate effectively with team members and escalate complex cases when necessary.

Requirements

  • A high school diploma or equivalent is required.
  • Minimum of 1-2 years of customer service experience, preferably in a remote environment.
  • Strong verbal and written communication skills, with the ability to convey information clearly and effectively.
  • Demonstrated ability to handle sensitive situations with discretion and maintain confidentiality.
  • Proficient in the use of computers and various software applications.
  • Reliable internet connection and a quiet work environment.
  • Experience working with governmental or non-profit organizations is an advantage.

Job Tags

Temporary work, Seasonal work, Remote work,

Similar Jobs

TLC Healthforce

Travel Licensed Practical Nurse LPN Job Job at TLC Healthforce

Seize the opportunity to elevate your LPN career in Watertown, New York, on a dynamic travel assignment designed for Licensed Practical Nurses who lead with compassion, clinical acumen, and a drive to make a tangible difference in patient outcomes. As an LPN on this program... 

99 Ranch Market

SAP Specialist Job at 99 Ranch Market

 ...Junior Program Manager (SAP) Since its establishment, TAWA Services, Inc. has been committed to providing exceptional service and support...  ...~ Familiarity with SAP systems and modules (such as SAP S/4HANA, FICO, MM, SD). ~ Understanding of project management methodologies (... 

Butler County Community College

Academic Tutor Job at Butler County Community College

 ...Description Job Description PEER, ASSOCIATE, AND PROFESSIONAL TUTORS POSITION ANNOUNCEMENT Butler County Community College is...  ...Nursing, Computer Programming, Business, Accounting, English, Writing, Humanities, and Coding. BC3 @ Armstrong: All courses... 

jobr.pro

VP of Design: Lead Digital, Industrial & Brand (San Francisco) Job at jobr.pro

 ...A leading design manufacturer is seeking a visionary VP of Design to lead and unify their design efforts spanning digital products and industrial design. The role involves setting a holistic design vision, building and inspiring a multidisciplinary team, and collaborating... 

UPS

UPS - Warehouse Worker/Package Handler $16-$35/hr Job at UPS

No experience requited, hiring immediately, appy now.Find out what youll become as a Package Handler at UPS. In this fast-paced warehouse job, youll lift, lower and slide packages up to 70 lbs. Youll typically work 3 - 4 hour shifts, approximately 17 - 20 hours ...