Job Description

Overview You will investigate low to moderately complex insurance fraud activity involving property claims, develop a meaningful industry social network and assist special investigations leadership in promoting fraud awareness and detection with internal and external partners, agents and customers. You will report to a Special Investigations Manager. In this primarily home‑based role, you will spend 80% of your time (4+ days per week) working from home. On occasion you may be asked to travel to an office location for in‑person engagement activities such as team meetings, trainings, and culture events. Position Compensation Range $69,000.00 – $114,000.00 Pay Rate Type Salary Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities Evaluate investigation assignments to ensure intervention is warranted. Identify evidentiary leads and use effective investigative techniques to pursue and acquire relevant evidence that accurately resolves all fraud concerns. Produce a work product that can stand the test and scrutiny of the courts/legal system. Communicate with internal and external business partners regarding investigations and insurance fraud matters. Develop and maintain contact with public agencies and other sources concerning insurance fraud issues and investigations. Act as a liaison between the company, police and fire officials. Develop and maintain meaningful relationships with internal and external business partners as a subject‑matter expert that contributes to insurance fraud detection. Develop and deliver insurance fraud awareness training to internal and external business partners as a subject‑matter expert. Specialized Knowledge & Skills Requirements Demonstrated experience providing customer‑driven solutions, support or service. Demonstrated experience performing investigations including developing evidentiary leads, interviewing investigative subjects and witnesses, and performing internet and informational database research to include extraction and analysis. Demonstrated organizational skills to manage assignments and workload effectively. Demonstrated communication skills to articulate intended messages clearly, concisely and accurately. Demonstrated presentation skills. Basic experience using Microsoft Office products. Demonstrated understanding of evidence, including types and the rules of evidence. Demonstrated experience working independently with minimal supervision. Extensive analytical and problem‑solving skills; logical and sequential thinker. Licenses Valid driver's license required plus an acceptable driving record. Travel Requirements Up to 10%. Additional Information Offer to selected candidate will be made contingent on the results of applicable background checks. Offer to selected candidate is contingent on signing a non‑disclosure agreement for proprietary information, trade secrets, and inventions. Sponsorship will not be considered for this position unless specified in the posting. Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role. 2+ years of experience in property and/or Auto claims. We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision, and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full‑time employees). In addition, our student loan repayment program and paid‑family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits. We are an equal‑opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non‑discrimination, non‑harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation. #J-18808-Ljbffr American Family Insurance

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