Job Description

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Job Title: Sr. Customer Success Specialist

Company Overview: Nymbl, a cutting-edge O&P and CRT software platform, is at the forefront of revolutionizing healthcare technology. Our mission is to empower healthcare providers with innovative solutions to enhance patient care and streamline workflows. Join us in shaping the future of the industry through collaborative, customer-focused, and tech-driven approaches.

Position: Sr. Customer Success Specialist

Location: Remote USA. If in the Columbus, OH area, Hybrid schedule would be required.

Job Type: Full-time

Overview:

As a Sr Customer Success Specialist at Nymbl Systems, you'll play a pivotal role in ensuring our clients receive exceptional support and strategic guidance. Youll be the voice of the customer internally, giving product and process improvements while delivering measurable outcomes for our clients. This role is ideal for someone who thrives in a fast-paced, cross-functional environment and is passionate about improving healthcare through technology.

What Were Looking For :

Healthcare SaaS Experience

• You have a solid understanding of the healthcare ecosystemprovider workflows, payer systems, or clinical operationsand experience with SaaS platforms supporting healthcare outcomes, compliance, or data management.

Strategic Customer Advocacy

• You know how to build long-term relationships with enterprise clients, serving as a trusted advisor and advocating for their success while aligning with our business goals.

Cross-Functional Collaboration

• You're comfortable working closely with Sales, Product, Implementation, and Support teams to ensure a seamless customer experience. You bring client feedback to the table and help drive continuous improvement in the product and service offering.

Data Driven

• You use data and customer health metrics to identify risk, flag opportunities, and drive retention and upsell conversations. You have experience with proactive customer success activities based on customer segmentation.

Outcome-Oriented Mindset

• You focus on measurable success. Whether it's platform adoption, renewal rates, or expansion revenue, you're always looking for ways to deliver ROI to customers and value to the business.

Strong Communicator

• Youre proactive, clear, and confident in your communicationable to manage executive-level conversations, de-escalate complex issues, and lead customer meetings with credibility and empathy.

Responsibilities:

• Build and maintain strong relationships with customers
• Deliver business reviews, adoption scorecards and proactive activities based on customer segmentation
• Analyze customer utilization data to identify areas for improvement, churn risk, and product adoption opportunities
• Serve as a bridge between customers and internal departments, ensuring alignment
• Promote the value of the platform to drive deeper adoption and long-term retention
• Address and resolve customer concerns, continuously seeking ways to improve the customer experience

Qualifications:

• Bachelors degree or equivalent work experience
• 35 years minimum work experience as a Customer Success Account Manager or similar role
• Exceptional ability to communicate and foster positive executive level business relationships
• Technical skills required, as they relate to the use of the product.
• Experience using Sales Force and Microsoft Office 365 preferred.

Nymbl is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are a unique team who love to have fun but also take our jobs very seriously. Benefits and PTO are included for full-time employees. A healthy work-life balance is strongly encouraged. Apply today!

Note: this job description is not exhaustive and may be subject to change based on the needs of the organization.

How to Apply:

Please send resumes to ewilkes@nymblsystems.com

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