Job Description
This Privacy Policy ("Policy") applies to PSP Group, LLC, its affiliates, subsidiaries, divisions and designees ("PSP" or "we"). This Policy describes how Pet Supplies Plus collects, shares, uses, and safeguards customer personal information ("Personal Information"), including information collected anywhere such as our Pet Supplies Plus retail stores, our websites at PetSuppliesPlus.com, PetSuppliesPlusEmail.com, and any other websites where this Policy is posted (collectively the "Site"). This Policy also applies to Personal Information we may collect, share, and use from the emails and other communications you receive from us. By accessing, viewing, or using this Site, you acknowledge that you have read, understand, and agree with this Privacy Policy and our Terms of Use. If you do not wish to be bound by this Privacy Policy and our Terms of Use, please do not use this Site.
INFORMATION WE COLLECT
We may automatically collect some information when you come to our Site. This information helps us improve our Site and your experience on our Site.
Automatic Anonymous Information
What we collect automatically includes information about the computer or device you use to come to our Site. This may include the software that runs your computer, the type of software you use to access and search the internet, the service you use to go online, and the internet address assigned to your computer. This information helps us make our Site work better with your systems. We also collect data about how you use our Site, such as the times you come to our Site and for how long. We may also know what websites you visited before and after our Site. It is not uncommon for online stores to collect this type of data. The information automatically submitted to us by your computer or device is considered anonymous information. To the extent we share such information with third parties, it is not traceable to any particular user and will not be used to contact you.
Cookies
Like many websites, our Site uses cookies. A cookie is a small data file. Our Site may store cookies on your hard drive. Cookies help us know when you come back to our Site and remember information about you, such as products you prefer and login information. Personal Information may be tied to these cookies. We do this to provide a better shopping experience and faster checkout. You may set your browser to not accept cookies, but some services on our Site may not be available.
Our company and our trusted third parties may share anonymous versions of user information collected at this site. We may use that information to link to and issue anonymous cookies containing demographic or intent-based data for online behavioral advertising purposes. Such cookies do not contain personally identifiable information.
Interest Based Advertising
Mouse Movements and Keystrokes
Pixel Tags
Third Party Analytics
Third Party Reviews
We may also use companies to help us collect information about our products or in-store experiences. These companies may use their own cookies and web beacons on our Site.
Personal Information
You may give us "Personal Information" that tells us who you are and other things about you. Personal Information we may collect includes your name, postal address, telephone number, e-mail address, and loyalty account number. We may also collect your username and password.
We may collect demographic data from surveys or third parties. Demographics help us know our customers. For example, demographics can tell us your age, your gender, and what type of pets you own.
We may collect information you give us when you buy or use our products and services (services include grooming, nail trimming, and pet wash), create or update loyalty accounts, and contact us. We may also collect your information when you enter our contests or sweepstakes, take our surveys, interact with us on social media, and sign up for our newsletters and other communications.
Children’s Online Privacy
Our Site is designed for a general audience. We do not knowingly solicit or collect personal information as defined by COPPA from children under 13. If you are a parent or guardian and believe that we have collected such personal information other than as permitted by COPPA, please contact Us.
USE OF INFORMATION
When you submit Personal Information to us, you understand that you are agreeing to allow us to use your Personal Information to, among other things:
Operate and improve our Site, business and services. We may keep a customer database and other business records for reasonable periods.
Provide customer service to you.
Communicate with you by postal mail, e-mail, phone, and other ways about contests, promotions, rewards, events, and special offers for products and services from Pet Supplies Plus and our select partners (collectively, "Pet Supplies Plus Marketing Communications").
Find products and services you may like based on your past orders and activities.
Send you business communications, including confirmations, invoices, notices, updates, product alerts, and administrative messages.
Detect, prevent and enforce against fraudulent, malicious or illegal acts.
Run contests, sweepstakes, programs and surveys.
Transfer Personal Information to third party vendors, consultants and other service providers ("Vendors"). Our Vendors will use your information to do work for us. Your Personal Information is captured in the United States for processing by Pet Supplies Plus and our Vendors. These laws may require us to disclose Personal Information to the United States government and other government authorities.
Combine Personal Information we get from you with information from third parties, if allowed by law.
Meet legal, regulatory, insurance, security and processing requirements.
For other purposes with your consent or as permitted or required by law.
DISCLOSURE OF PERSONAL INFORMATION
We do not rent or sell your personal information to any third party. We will not disclose your personal information to third parties for their own marketing purposes except as described in this policy, or with your express consent. We may disclose your Personal Information to third parties:
With your consent, for example, when you let us share your information with third parties for their own marketing purposes, subject to their own privacy policies.
As needed to meet legal, regulatory, insurance, audit, and security requirements.
For legal reasons if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to meet applicable law, regulation, legal process or enforceable governmental request.
Protect against harm to the rights, property or safety of Pet Supplies Plus, our users or the public as required or permitted by law.
In connection with any proposed or actual merger, sale of company assets, financing or acquisition of all or a part of our business to another company.
We may also share information that does not directly identify you, such as aggregated or anonymous data.
INFORMATION CHOICE AND ACCESS
You can opt out of Pet Supplies Plus Marketing Communications. If you opted in to sharing your Personal Information with third party marketers, you can opt out of that too. You may also request to access or change your Personal Information and adjust your preferences. To make these requests, follow opt-out instructions in promotional emails, or contact us as described below. If you opt out of our marketing communications, you may still receive business communications (e.g., order confirmations, product recall information).
SECURITY OF PERSONAL INFORMATION
Pet Supplies Plus takes reasonable steps to help protect Personal Information that we have or control against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. We do not guarantee that unauthorized disclosure will never occur.
QUESTIONS OR CONCERNS
If you have questions or concerns about how we use your Personal Information, please contact Us.
CHANGES/UPDATES TO THIS POLICY
If we intend to use or disclose Personal Information in any way materially different than what we say in this Policy, we will make reasonable efforts to let you know about this change. When we make changes to this Policy, we will display the effective date at the top of the Privacy Policy page.
SUPPLEMENTAL PRIVACY NOTICES FOR SELECT STATES
Privacy Notice for California Residents
This Privacy Notice supplements the information contained in our Privacy Policy above and applies solely to all visitors, users, and others who reside in California ("consumers" or "you"). We comply with the California Consumer Privacy Act (CCPA) and CPRA. The terms defined in the CCPA/CPRA have the same meaning here.
INFORMATION WE COLLECT
Our website collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked with a particular consumer or device ("personal information"). The following categories have been collected within the last twelve months:
Category A: Identifiers
Examples: real name, IP address, email address, or other similar identifiers. Collected: YES
Category B: Personal information categories listed in the California Customer Records statute
Examples: name, signature, Social Security number, physical characteristics or description, address, telephone number, etc. Collected: YES
Category C: Protected classification characteristics
Examples: age, race, color, ethnicity, etc. Collected: NO
Category D: Commercial information
Examples: purchase history, products or services purchased or considered. Collected: YES
Category E: Biometric information
Examples: biometric data. Collected: NO
Category F: Internet or other similar network activity
Examples: browsing history, interactions with our site. Collected: YES
Examples: location data. Collected: YES
Category H: Sensory data
Collected: NO
Category I: Professional or employment-related information
Collected: NO
Category J: Non-public education information
Collected: NO
Category K: Inferences drawn from other personal information
Collected: NO
Personal information does not include publicly available information, de-identified or aggregated information, or information exempt from the CCPA.
We obtain the categories listed above from: direct collection from you (e.g., forms you complete) and indirect collection (e.g., observing your actions on our website).
USE OF PERSONAL INFORMATION
We may use or disclose the personal information we collect for one or more business purposes, including:
To fulfill or meet the reason you provided the information and to process payments.
To provide support and respond to inquiries, and monitor and improve responses.
To respond to law enforcement requests and as required by law or government regulations.
As described when collecting your personal information or as otherwise set forth in the CCPA.
We will not collect additional categories of personal information or use the information for materially different purposes without providing notice.
SHARING PERSONAL INFORMATION
We may disclose your personal information to a third party for a business purpose under a contract that requires confidentiality and limits use to the contract.
In the preceding twelve months, we disclosed the following categories of personal information for a business purpose: Category A (Identifiers), Category B (California Customer Records), Category D (Commercial information), Category F (Internet activity).
We disclose personal information to service providers and to third parties you authorize to receive your information in connection with products or services we provide.
In the preceding twelve months, we have not sold any personal information.
YOUR RIGHTS AND CHOICES
The CCPA provides California residents with specific rights regarding their personal information. This section describes your CCPA rights and how to exercise them. You may request to disclose certain information about our collection and use of your personal information over the past 12 months. After verification, we will disclose:
Categories of personal information we collected about you.
Categories of sources for the personal information we collected.
Business or commercial purposes for collecting or selling that information.
Categories of third parties with whom we share that information.
Specific pieces of information we collected (data portability).
If we sold or disclosed for a business purpose, lists of recipients and categories of information.
DELETION REQUEST RIGHTS
You may request that we delete any personal information we collected from you and retained, subject to certain exceptions. We will delete your information unless an exception applies (e.g., to complete transactions, detect security incidents, comply with legal obligations, etc.).
EXERCISING ACCESS, DATA PORTABILITY, AND DELETION RIGHTS
To exercise these rights, submit a verifiable consumer request. You may designate an agent where allowed by law. You may request access or data portability twice within 12 months. Requests must allow us to verify identity, describe the request in detail, and we will respond within 45 days (up to 90 days with notice). We will provide information in a readily usable format and may charge a fee only if the request is excessive, repetitive, or unfounded.
NON-DISCRIMINATION
We will not discriminate against you for exercising your CCPA rights. We may offer financial incentives that are compliant with the CCPA and have terms that describe the program. Participation requires opt-in consent which you may revoke.
California’s Shine the Light law permits requests for information regarding disclosures of personal information to third parties for direct marketing. To make such a request, contact us through our website.
CHANGES TO OUR PRIVACY NOTICE
We reserve the right to amend this privacy notice at any time. When changes are made, we will display the effective date at the top of this Privacy Policy page.
CONTACT INFORMATION
If you have questions or comments about this notice or wish to exercise your rights under California law, please contact us as follows: Get answers via our FAQs, contact your local store for assistance, or fill out a form and we will respond.
Privacy Notice for Residents of Colorado, Connecticut, Oregon, Texas, and Virginia
This Privacy Notice supplements the information contained in our Privacy Policy and applies to residents of CO, CT, OR, TX, and VA. You may request the following rights, subject to applicable exceptions: Confirmation/access, Deletion, Correction, Opt-out of targeted advertising, and Opt-out of sale. We may deny requests and provide reasons; you may appeal by calling 1-866-477-7748 or using our website contact function. Personal information does not include information about job applicants or personnel, or information we collect as a service provider.
If you are a resident of Colorado or Connecticut, Oregon, or Texas, you may designate an agent to submit requests on your behalf with proof of identity and authority.
From time to time, we or our vendors may collect Personal Information in connection with promotions or benefits, and may disclose such information to the categories described in this Privacy Policy.
For further assistance, contact your local store or read our FAQs.
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