Job Description
Primary Job Duties:
Act as the primary liaison between residents, contractors, and vendors, ensuring clear communication and efficient problem resolution.
Maintain favorable occupancy rates through strategic marketing efforts and proactive rent collection practices.
Process all new tenant move-in paperwork in accordance with the Tenant Selection Plan.
Oversee tenant move-ins and move-outs while ensuring compliance with HUD and company standards.
Coordinate the unit turn process with maintenance personnel and external vendors.
Schedule, monitor, and follow up on maintenance service requests to ensure timely resolution.
Foster a high level of resident satisfaction by addressing concerns promptly and maintaining excellent customer service standards.
Manage product ordering and inventory control within established budgetary guidelines.
Prepare and monitor the operating budget to ensure an accurate reflection of anticipated income and expenses.
Reduce delinquency by promptly posting rent payments, managing collection efforts, and overseeing the eviction process as necessary.
Schedule and perform annual apartment inspections utilizing HUD-approved forms.
Schedule and conduct annual tenant recertification meetings to verify income, assets, expenses, and allowances in compliance with Section 8 requirements.
Generate and submit monthly and quarterly reports in accordance with the EIV Use Policy & Procedures.
Monitor and manage the waitlist per the Tenant Selection Plan (TSP) in Yardi.
Prepare for and successfully pass all site REAC reviews, Management and Occupancy
Reviews (MOR), and Investor Site Reviews.
Prepare and submit special claims as needed.
Ensure full compliance with all HUD rules and regulations.
Oversee the maintenance and upkeep of the physical building and surrounding grounds.
Ensure timely submission of required reports, accurate data entry, and efficient processing of Accounts Payable invoices.
Train and mentor new employees to uphold property management standards.
Perform any additional tasks as directed by the supervisor.
Make a real difference in a vibrant community
Competitive salary and benefits Grow your career within a mission-driven organization committed to housing equityMake a real difference in a vibrant community\r\n\r\nCompetitive salary and benefits\r\n\r\nGrow your career within a mission-driven organization committed to housing equity
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